Professional training course
Creative Problem Solving and Decision Making
We are constantly faced with problems that require us to make decisions that are mostly reached without a complex decisi... The outline covers Problem-solving and Decision-making, The Rational Approach to Problem-solving...
Introduction
Course overview
Why Attend
We are constantly faced with problems that require us to make decisions that are mostly reached without a complex decision-making process: are we hungry? We decide to eat. But some problems are more complex, such as prioritizing or determining why a process fails and what to do. These issues require a rational approach to resolving them. Sometimes, things get more complicated, or our decisions can significantly affect our lives, jobs, or those around us. Other times the problem is so unusual that it challenges rational and critical thinking; here lies the importance of objectively analyzing to formulate a decision, and here is when creative problem-solving and decision-making become invaluable tools.
This course covers the most important creative problem-solving and decision-making approaches. By understanding the mechanisms of thinking and providing the relevant methods and tools practiced during the sessions, participants will become more confident in solving problems and making decisions at work or in life, from simpler situations to more difficult or complex ones.
Course Methodology
The course uses interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), Video clips with detailed debriefs, and individual and group feedback.
Course Objectives
By the end of the course, participants will be able to:
- Build and expand decision making, critical thinking, and creative problem solving skills
- Apply rational approaches to solving problems and making decisions
- Utilize traditional and creative techniques for identifying causes and generating solutions
- Practice essential tools for proper decision making
- Employ creativity and lateral thinking as business tools
Target Audience
Managers, supervisors, and administrators who will benefit from better problem-solving and decision-making, and business professionals who want to take their critical thinking to the next level by using their experience and intuition to make the right moves and decisions,
Target Competencies
- Attention to details
- Decision making
- Creative thinking
- Practical and proactive thinking
- Situation analysis
- Problem-solving ability and anticipating potential problems
What you will achieve
Learning objectives
- Build and expand decision making, critical thinking, and creative problem solving skills
- Apply rational approaches to solving problems and making decisions
- Utilize traditional and creative techniques for identifying causes and generating solutions
- Practice essential tools for proper decision making
- Employ creativity and lateral thinking as business tools
Who should attend
Target audience
- Managers, supervisors, and administrators who will benefit from better problem-solving and decision-making, and business professionals who want to take their critical thinking to the next level by using their experience and intuition to make the right moves and decisions,
- Target Competencies
- Attention to details
- Decision making
- Creative thinking
- Practical and proactive thinking
- Situation analysis
- Problem-solving ability and anticipating potential problems
Methodology
Learning approach
- The course uses interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), Video clips with detailed debriefs, and individual and group feedback.
Course content
Course outline and key learning areas
Module 1
Problem-solving and Decision-making
- Definition of problem, problem-solving, and decision-making
- The relationship between creative problem-solving and decision-making
- The helicopter view
- The six-step method in problem-solving
- Team problem solving
- The link between causes and symptoms
Module 2
The Rational Approach to Problem-solving (Kepner & Tregoe)
- Defining the problem
- Writing a problem statement
- Techniques for recognizing problems
- Six critical questions to clear out
- The rational approach
- Kepner & Tregoe's approach to problem-solving
Module 3
Problem Analysis Supplementary Tools
- Root cause analysis
- Corrective actions
- The five-why process
- The cause and effect diagram
- Pareto analysis
Module 4
Decision-making Supplementary Tools
- Effective decision-making
- The How-How method
- The decision analysis worksheet
- Approaches to team decision-making
Module 5
Creativity and Problem-solving
- Uses of creativity as a business tool
- Lateral thinking
- Mental blocks to creative thinking and ways to overcome them
- Brainstorming
- The six thinking hats
FAQ
Frequently asked questions
What does Creative Problem Solving and Decision Making cover?
This course covers Interpersonal Skills and Self Development through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 15 - 19 June 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Managers, supervisors, and administrators who will benefit from better problem-solving and decision-making, and business professionals who want to take their critical thinking to the next level by using their experience and intuition to make the right moves and decisions,, Target Competencies, Attention to details
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Istanbul, Rome, Vienna, Barcelona, Munich.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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