Global Learning for Operational Leaders
Classroom
20 sessions
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Online / Live
20 sessions
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Introduction
Course overview
Why Attend
Selecting the right Key Performance Indicators (KPIs) is critical for measuring success, improving accountability, and guiding strategic decisions. Poorly chosen KPIs can create confusion, misalignment, and wasted effort. This course provides participants with practical tools to identify meaningful indicators, design balanced KPI frameworks, align measures with business goals, and build performance systems that drive results.
Course Methodology
This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, KPI design exercises, benchmarking activities, and real workplace examples.
Course Objectives
- Understand the role of KPIs in organizational performance
- Differentiate KPIs from general metrics and measures
- Select KPIs aligned with strategic objectives
- Design SMART and measurable indicators
- Balance financial and non-financial KPIs
- Define targets, ownership, and accountability
- Avoid common KPI design mistakes
- Build practical KPI scorecards and dashboards
Target Audience
- Managers and Supervisors
- Team Leaders
- Strategy Professionals
- Business Analysts
- Performance Management Staff
- Project Managers
- Anyone responsible for designing performance measures
Target Competencies
- KPI Development
- Performance Management
- Strategic Alignment
- Data Thinking
- Decision-Making
- Scorecard Design
- Accountability Systems
- Continuous Improvement
What you will achieve
Learning objectives
- Understand the role of KPIs in organizational performance
- Differentiate KPIs from general metrics and measures
- Select KPIs aligned with strategic objectives
- Design SMART and measurable indicators
- Balance financial and non-financial KPIs
- Define targets, ownership, and accountability
- Avoid common KPI design mistakes
- Build practical KPI scorecards and dashboards
Who should attend
Target audience
- Managers and Supervisors
- Team Leaders
- Strategy Professionals
- Business Analysts
- Performance Management Staff
- Project Managers
- Anyone responsible for designing performance measures
- Target Competencies
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, KPI design exercises, benchmarking activities, and real workplace examples.
Course content
Five focused days of learning and application
Day 1
Foundations of KPI Selection
- Meaning and importance of KPIs
- Difference between KPIs, metrics, and measures
- Why KPI selection matters for business success
- Linking KPIs to strategy and critical objectives
- Characteristics of high-value indicators
- Common KPI selection mistakes
- Exercise: Review weak versus effective KPIs
Day 2
Strategic Alignment and KPI Frameworks
- Translating strategy into measurable outcomes
- Identifying critical success factors
- Leading versus lagging indicators
- Financial and non-financial KPI balance
- Departmental and enterprise KPI alignment
- Using balanced scorecard principles
- Exercise: Create a KPI framework from strategy goals
Day 3
Designing Effective KPIs
- Applying SMART principles to KPI design
- Writing clear KPI definitions
- Setting formulas, frequency, and ownership
- Establishing targets and thresholds
- Data sources and measurement methods
- Ensuring fairness and relevance in KPIs
- Exercise: Build KPI definitions for a business unit
Day 4
Scorecards, Dashboards, and Accountability
- Building KPI scorecards for teams and departments
- Dashboard design principles
- Assigning ownership and accountability
- Escalation rules for poor performance
- Communicating KPI expectations to stakeholders
- Reviewing KPI results through management meetings
- Exercise: Draft a KPI dashboard layout
Day 5
Reviewing and Improving KPI Systems
- Testing KPI usefulness and practicality
- Refreshing outdated or misleading indicators
- Benchmarking KPIs internally and externally
- Using KPIs to support continuous improvement
- Integrating KPIs into planning and decision-making
- Final workshop: Design a complete KPI system
- Course review and action planning
FAQ
Frequently asked questions
What does KPI Selection and Design (LM-030) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 14 - 18 September 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Managers and Supervisors, Team Leaders, Strategy Professionals
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Amsterdam, London, Barcelona, Istanbul, Geneva, Kuala lumpur, Madrid.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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