Global Learning for Operational Leaders
Course CM-012
Managing Change Orders and Contractual Claims
This course aims to provide participants with introductory knowledge and basic skills to deal with claims, changes, and... The outline covers Overview of Contracts, Changes, and Claims, Change Management, Types of Claims...
Introduction
Course overview
Why Attend
This course aims to provide participants with introductory knowledge and basic skills to deal with claims, changes, and disputes between the principals and contractors. Participants in this interactive course will learn how to analyze contractual issues, identify techniques that help handle difficult situations and recognize the best practices in resolving disputes amicably.
Course MethodologyThis course relies on using individual and group exercises aimed at helping participants learn all key contract management activities. The course also features several case studies, presentations, and role-plays by participants, followed by discussions. In addition, this course incorporates pre-and post-testing.
Course ObjectivesBy the end of the course, participants will be able to:
- Identify and avoid causes for contractual claims and change orders
- Outline the significant elements of the contract change process and identify different types of changes and variations
- Recognize and analyze the different types of owners' claims and contractors' claims and identify methods to deal with each type
- Evaluate time-related claims and cost-related claims and assess their impact
- Demonstrate, through actual situations, the different approaches to handling claims and variation orders and resolving conflicts through mutual collaboration
All those involved in administering contracts and handling claims and change orders as well as those involved in any conflict or dispute during the contracting process
Target Competencies- Contract preparation
- Handling claims
- Change management
- Technical terms and conditions
- Negotiating contracts
- Conflict management
- Contract administration
What you will achieve
Learning objectives
- Identify and avoid causes for contractual claims and change orders
- Outline the significant elements of the contract change process and identify different types of changes and variations
- Recognize and analyze the different types of owners' claims and contractors' claims and identify methods to deal with each type
- Evaluate time-related claims and cost-related claims and assess their impact
- Demonstrate, through actual situations, the different approaches to handling claims and variation orders and resolving conflicts through mutual collaboration
Who should attend
Target audience
- All those involved in administering contracts and handling claims and change orders as well as those involved in any conflict or dispute during the contracting process
- Target Competencies
- Contract preparation
- Handling claims
- Change management
- Technical terms and conditions
- Negotiating contracts
- Conflict management
Methodology
Learning approach
- This course relies on using individual and group exercises aimed at helping participants learn all key contract management activities. The course also features several case studies, presentations, and role-plays by participants, followed by discussions. In addition, this course incorporates pre-and post-testing.
Course content
Course outline and key learning areas
Module 1
Overview of Contracts, Changes, and Claims
- Basic concepts in contract law:
- Force majeure
- Notices: The neglected clause
- Breach of contract
- Right to remedy
- Indemnifications and liabilities
- Why do claims and changes occur: The red flags
Module 2
Change Management
- Common causes for changes
- Requirements of change management
- Types of changes and variation
- Directed changes
- Constructive changes
- Cardinal changes
- Writing a variation order
Module 3
Types of Claims
- Drafting a notice
- Owner’s claims
- Defective work
- Warranty claims
- Contractor’s claims
- Changed conditions
- Constructive changes
- Delays and suspensions
- Deficiencies in plans and specifications
- Program extensions
Module 4
Evaluation of Claims
- Time-related claims
- Excusable and non-excusable delays
- Evaluating delays
- Cost-related claims
- Cost calculations
- Drafting a claim
Module 5
Resolving Claims and Disputes
- Negotiation: Common practices
- Reaching a settlement
- Alternative Dispute Resolution (ADR):
- Mediation: Neutral third party
- Arbitration: Binding and non-binding
- Resolution through legal means
- Contract interpretation
FAQ
Frequently asked questions
What does Managing Change Orders and Contractual Claims (CM-012) cover?
This course covers Contracts Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 15 - 19 June 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
All those involved in administering contracts and handling claims and change orders as well as those involved in any conflict or dispute during the contracting process, Target Competencies, Contract preparation
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Vienna, Barcelona, Paris, Frankfurt, Rome.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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