Global Learning for Operational Leaders
Professional training course
The Certified HR Administrator
HR administrators and officers are constantly requested to expand their existing knowledge and skill set. The outline covers The HR administrator in organizations, Human resources and communication, Interviewing techniques...
Introduction
Course overview
Why Attend
HR administrators and officers are constantly requested to expand their existing knowledge and skill set. This course has been developed to provide participants with both technical and behavioral knowledge required for HR administrators. The focus is on the role of HR administrators within organizations, communication skills required (both verbal and written), HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR administrators.
Course Methodology
To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations provided by Meirc. In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.
Course Objectives
By the end of the course, participants will be able to:
- Identify the role of HR administrators within the HR structure of their organization
- List and develop competencies required for successful HR administrators
- Apply the main principles of business and report writing
- Produce written human resources correspondence and sample HR reports
- Determine legal documents required to collect and maintain for employees.
- Create their organization’s employee handbook
Target Audience
HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.
Target Competencies
- Deciding and initiating action
- Relating and networking
- Communication skills
- Business writing
- Following instructions and procedures
- Planning and organizing
- Achieving goals and objectives
What you will achieve
Learning objectives
- Identify the role of HR administrators within the HR structure of their organization
- List and develop competencies required for successful HR administrators
- Apply the main principles of business and report writing
- Produce written human resources correspondence and sample HR reports
- Determine legal documents required to collect and maintain for employees.
- Create their organization’s employee handbook
Who should attend
Target audience
- HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.
- Target Competencies
- Deciding and initiating action
- Relating and networking
- Communication skills
- Business writing
- Following instructions and procedures
- Planning and organizing
Methodology
Learning approach
- To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations provided by Meirc. In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.
Course content
Course outline and key learning areas
Module 1
The HR administrator in organizations
- Major roles and responsibilities of HR administrators
- A look at the HR administrator’s job description
- The HR administrator’s position within the HR department
- Professional qualifications as a competitive advantage
- Competencies of successful administrators
- Technical competencies
- Behavioral competencies
- Assessing and developing your competencies
- The evolving role of the HR administrator
- Certifications for administrators
Module 2
Human resources and communication
- Definition of communication
- Communication in HR
- Characteristics of an effective HR communicator
- Questioning techniques
- Listening and empathy
Module 3
Interviewing techniques
- The STAR technique
- The FACT technique
- The probing technique
- The leading technique
- Basics of public speaking
Module 4
HR business communication and HR reports
- Basics of business writing
- Writing HR reports
- Common mistakes in writing HR correspondence and reports
- Examples of HR correspondence and reports
Module 5
HR measurements and reporting
- Research terms and techniques
- Frequently used HR metrics
- Calculating HR metrics
- Recruitment metrics
- Retention metrics
- Compensation and Benefits metrics
- Training and development metrics
FAQ
Frequently asked questions
What does The Certified HR Administrator cover?
This course covers Administration and Secretarial through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 15 - 19 June 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
HR administrators and officers who wish to develop their knowledge and improve their HR administration skills., Target Competencies, Deciding and initiating action
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Vienna, Barcelona, Paris, Frankfurt, Rome.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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