Global Learning for Operational Leaders
Classroom
19 sessions
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Online / Live
19 sessions
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Introduction
Course overview
Why Attend
Operational risks such as process failures, human error, system breakdowns, supply disruptions, fraud, and regulatory breaches can significantly impact performance and reputation. Organizations need practical frameworks to identify threats early, strengthen controls, and respond effectively when issues arise. This course equips participants with tools to assess operational risk, implement mitigation strategies, improve resilience, and support sustainable operations.
Course Methodology
This course uses an interactive and practical approach through presentations, case studies, risk workshops, group discussions, scenario analysis, control assessments, and real workplace examples.
Course Objectives
- Understand the principles of operational risk management
- Identify key operational risks across business functions
- Apply risk assessment and prioritisation methods
- Design effective controls and mitigation plans
- Improve incident response and business continuity readiness
- Monitor risk indicators and operational performance
- Strengthen governance and accountability frameworks
- Build a proactive risk culture across the organization
Target Audience
- Risk Managers
- Operations Managers
- Internal Auditors
- Compliance Professionals
- Project Managers
- Business Continuity Teams
- Anyone responsible for operational control and resilience
Target Competencies
- Operational Risk Management
- Risk Assessment
- Internal Controls
- Business Continuity
- Incident Management
- Governance Awareness
- Problem Solving
- Continuous Improvement
What you will achieve
Learning objectives
- Understand the principles of operational risk management
- Identify key operational risks across business functions
- Apply risk assessment and prioritisation methods
- Design effective controls and mitigation plans
- Improve incident response and business continuity readiness
- Monitor risk indicators and operational performance
- Strengthen governance and accountability frameworks
- Build a proactive risk culture across the organization
Who should attend
Target audience
- Risk Managers
- Operations Managers
- Internal Auditors
- Compliance Professionals
- Project Managers
- Business Continuity Teams
- Anyone responsible for operational control and resilience
- Target Competencies
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, case studies, risk workshops, group discussions, scenario analysis, control assessments, and real workplace examples.
Course content
Five focused days of learning and application
Day 1
Foundations of Operational Risk Management
- Definition and importance of operational risk
- Sources of operational risk in organizations
- Categories of people, process, system, and external risks
- Risk governance roles and responsibilities
- Building a risk-aware operating culture
- Introduction to operational risk frameworks
Day 2
Risk Identification and Assessment
- Techniques for identifying operational risks
- Process mapping for risk discovery
- Risk registers and control inventories
- Assessing likelihood, impact, and velocity
- Prioritising key operational threats
- Key Risk Indicators (KRIs) for monitoring
- Exercise: Build an operational risk register
Day 3
Risk Controls and Mitigation Strategies
- Preventive, detective, and corrective controls
- Segregation of duties and approval controls
- Managing vendor and third-party risks
- Fraud prevention and control measures
- Designing practical mitigation plans
- Embedding controls into daily operations
- Exercise: Control design workshop
Day 4
Incident Response and Business Resilience
- Managing incidents and operational disruptions
- Root cause analysis after failures
- Crisis escalation and communication protocols
- Business continuity planning essentials
- Disaster recovery coordination
- Lessons learned and corrective actions
- Scenario exercise: Operational disruption response
Day 5
Monitoring, Reporting, and Continuous Improvement
- Risk reporting to management and boards
- Operational dashboards and performance metrics
- Auditing operational controls
- Continuous improvement of risk systems
- Building accountability for risk ownership
- Future trends in operational risk management
- Final case study and action planning
FAQ
Frequently asked questions
What does Operational Risk Management and Mitigation (LM-033) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 5 - 9 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Risk Managers, Operations Managers, Internal Auditors
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Kuala lumpur, Amsterdam, London, Barcelona, Istanbul, Frankfurt, Geneva, Madrid.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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