Global Learning for Operational Leaders
Course QP-005
Advanced Quality Excellence and Facilities Management
Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, an... The outline covers Foundations of Quality Excellence and Facilities Management, Quality Manageme...
Classroom
33 sessions
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Online / Live
33 sessions
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Introduction
Course overview
Why Attend
Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, and cost-effective facilities. Achieving operational excellence requires more than basic quality control—it demands an integrated approach that combines quality management systems with strategic facilities management.
This course equips participants with advanced tools, frameworks, and best practices to enhance quality performance, optimize facility operations, and drive continuous improvement across the organization.
Course Methodology
This program is delivered through a practical and interactive approach:
- Real-world case studies and industry examples
- Group discussions and problem-solving exercises
- Practical application of quality and FM frameworks
- Scenario-based learning and simulations
- Tools and templates for workplace implementation
Course Objectives
By the end of this course, participants will be able to:
- Understand advanced principles of quality excellence and facilities management
- Apply integrated quality management systems in operations
- Improve facility performance, efficiency, and service delivery
- Identify and eliminate process inefficiencies
- Implement continuous improvement methodologies
- Align facilities management with organizational strategy
Target Audience
This course is suitable for:
- Facilities Managers and Coordinators
- Quality Assurance and Quality Control Professionals
- Operations and Maintenance Managers
- Engineering and Technical Staff
- Administrative and Support Services Managers
- Professionals responsible for building, infrastructure, and service quality
Target Competencies
Participants will develop competencies in:
- Quality management systems and frameworks
- Facilities operations and performance optimization
- Process improvement and efficiency enhancement
- Risk and compliance in facilities management
- Service quality measurement and benchmarking
- Strategic planning for facility operations
What you will achieve
Learning objectives
- Understand advanced principles of quality excellence and facilities management
- Apply integrated quality management systems in operations
- Improve facility performance, efficiency, and service delivery
- Identify and eliminate process inefficiencies
- Implement continuous improvement methodologies
- Align facilities management with organizational strategy
Who should attend
Target audience
- This course is suitable for:
- Facilities Managers and Coordinators
- Quality Assurance and Quality Control Professionals
- Operations and Maintenance Managers
- Engineering and Technical Staff
- Administrative and Support Services Managers
- Professionals responsible for building, infrastructure, and service quality
- Target Competencies
Methodology
Learning approach
- Real-world case studies and industry examples
- Group discussions and problem-solving exercises
- Practical application of quality and FM frameworks
- Scenario-based learning and simulations
- Tools and templates for workplace implementation
Course content
Five focused days of learning and application
Day 1
Foundations of Quality Excellence and Facilities Management
- Introduction to quality excellence principles
- Overview of modern facilities management
- Relationship between quality and operational performance
- Key quality frameworks (ISO concepts overview)
- Facilities lifecycle management
- Identifying performance gaps in operations
Day 2
Quality Management Systems and Process Improvement
- Quality management system fundamentals
- Process mapping and workflow analysis
- Identifying inefficiencies and waste
- Introduction to continuous improvement (PDCA cycle)
- Root cause analysis techniques
- Practical improvement exercises
Day 3
Facilities Operations and Performance Management
- Core functions of facilities management
- Maintenance strategies (preventive vs corrective)
- Asset management and lifecycle planning
- Space utilization and efficiency optimization
- Service delivery standards and KPIs
- Case study: facility performance optimization
Day 4
Advanced Quality Tools and Risk Management
- Quality measurement and performance indicators
- Introduction to Lean and Six Sigma principles (conceptual)
- Risk management in facilities operations
- Compliance, safety, and regulatory considerations
- Auditing and inspection frameworks
- Practical application of quality tools
Day 5
Strategic Facilities Management and Continuous Excellence
- Aligning facilities management with organizational strategy
- Cost optimization and resource management
- Technology and digital tools in FM
- Sustainability and environmental considerations
- Building a culture of continuous improvement
- Final case study and action planning
FAQ
Frequently asked questions
What does Advanced Quality Excellence and Facilities Management (QP-005) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 11 - 15 May 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
This course is suitable for:, Facilities Managers and Coordinators, Quality Assurance and Quality Control Professionals
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include London, Munich, Amsterdam, Vienna, Barcelona, Paris, Rome, Kuala lumpur.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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