Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Why Attend
This thought-provoking course uses the renowned Motorola methodology to identify and solve organizational problems. Targeting the yellow belt level, this course will provide participants with the knowledge and tools to identify improvement opportunities in their organizations, help kick off the Six Sigma methodology with their teams, and assess their organization's readiness to launch Six Sigma projects. Participants will learn the different phases of Define, Measure, Analyze, Improve, and Control (DMAIC) and how to build a project charter. Additionally, they will learn about quality tools and statistics to help them formulate problem statements and translate them into a measurable format.
Course MethodologyThe course will give participants the chance to practice the skills acquired through exercises and case studies. Group and individual presentations will also be conducted. Additionally, videos will be shown about real-life companies that have implemented the Six Sigma methodology.
Course ObjectivesBy the end of the course, participants will be able to:
- Define and understand quality concepts and systems supporting Six Sigma
- Discover and discuss Six Sigma concepts and importance in business improvement and customer service
- Apply Six Sigma methodology (Define, Measure, Analyze, Improve, and Control (DMAIC))
- Examine the statistical background supporting Six Sigma projects
- Compare the various tools most used in Six Sigma projects
- Assess organization readiness to launch Six Sigma projects
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.
Target Competencies- Deploying Six Sigma
- Problem solving skills
- Critical thinking skills
- Using applied statistics
- Change management techniques
What you will achieve
Learning objectives
- Define and understand quality concepts and systems supporting Six Sigma
- Discover and discuss Six Sigma concepts and importance in business improvement and customer service
- Apply Six Sigma methodology (Define, Measure, Analyze, Improve, and Control (DMAIC))
- Examine the statistical background supporting Six Sigma projects
- Compare the various tools most used in Six Sigma projects
- Assess organization readiness to launch Six Sigma projects
Who should attend
Target audience
- Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.
- Target Competencies
- Deploying Six Sigma
- Problem solving skills
- Critical thinking skills
- Using applied statistics
- Change management techniques
Methodology
Learning approach
- The course will give participants the chance to practice the skills acquired through exercises and case studies. Group and individual presentations will also be conducted. Additionally, videos will be shown about real-life companies that have implemented the Six Sigma methodology.
Course content
Course outline and key learning areas
Module 1
Introduction to Quality
- Definition of quality
- History of quality
- Benefits of quality systems
- Meet the ISO 9000 family
- Cost of poor quality
- Evolution of quality management
- Quality management principles and Six Sigma
- Quality maturity ladder
Module 2
Definitions of Six Sigma
- Definition of Six Sigma and the meaning of Sigma
- History of Six Sigma
- Benefits of Six Sigma for organizations
- Savings from Six Sigma
- Six Sigma as an improvement strategy
- Six Sigma in customer service
- Translating the Voice of Customer (VOC) to Critical to Quality (CTQ)
- Quality function deployment
Module 3
Implementing Six Sigma
- The methodology
- The DMAIC stages (Define, Measure, Analyze, Improve and Control)
- Project selection
- Problem statement write-up
- Roles of green belts and black belts
- Six Sigma and Lean
Module 4
Statistical Analysis in Six Sigma
- Sigma as a metric for quality
- Sources of variation in operations
- Calculation of process capability and Sigma level
- The commute example
- Software to support analysis
Module 5
Problem-solving Tools in Six Sigma
- Six Sigma toolbox
- Histogram
- Run charts
- Control charts
- Scatter diagrams
- Pareto charts
- Cause and effect diagrams
- Why-why and how-how diagrams
- Process mapping
- The turtle diagram
FAQ
Frequently asked questions
What does Certified Six Sigma Yellow Belt (QP-002) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 12 - 16 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement., Target Competencies, Deploying Six Sigma
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Rome, Kuala lumpur, Barcelona, London, Frankfurt.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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