Global Learning for Operational Leaders
Course QP-001
Principles of Quality Management
Organizations that consistently deliver value to their customers understand that quality is not an act but rather a syst... The outline covers Organizational Impact of Quality, Quality Systems, Standards, and Process Con...
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Why Attend
Organizations that consistently deliver value to their customers understand that quality is not an act but rather a system of thinking and working. This course introduces participants to the core principles and practical tools of quality management, helping to embed a culture of excellence across operations. Participants will explore how quality influences customer satisfaction, process efficiency, and organizational reputation, and how to implement improvements that are both measurable and sustainable.
Course Methodology
This course combines interactive lectures, group discussions, case studies, and simulation exercises to engage participants in real-life problem-solving scenarios, ensuring a practical understanding and application of quality management tools and concepts.
Course Objectives
By the end of the course, participants will be able to:
- Explain the principles of quality management and their role in improving organizational performance
- Evaluate the effectiveness of quality systems and tools in different operational contexts
- Apply quality improvement techniques to solve problems and enhance customer satisfaction
Target Audience
This course is suitable for all employees involved in maintaining or improving quality, including operations staff, quality coordinators, process analysts, engineers, as well as managers and internal auditors.
Target Competencies
- Understanding quality concepts
- Aligning quality with strategy
- Monitoring and improving processes
- Evaluating quality systems
- Applying quality tools
- Promoting a culture of continuous improvement
What you will achieve
Learning objectives
- Explain the principles of quality management and their role in improving organizational performance
- Evaluate the effectiveness of quality systems and tools in different operational contexts
- Apply quality improvement techniques to solve problems and enhance customer satisfaction
Who should attend
Target audience
- This course is suitable for all employees involved in maintaining or improving quality, including operations staff, quality coordinators, process analysts, engineers, as well as managers and internal auditors.
- Target Competencies
- Understanding quality concepts
- Aligning quality with strategy
- Monitoring and improving processes
- Evaluating quality systems
- Applying quality tools
- Promoting a culture of continuous improvement
Methodology
Learning approach
- This course combines interactive lectures, group discussions, case studies, and simulation exercises to engage participants in real-life problem-solving scenarios, ensuring a practical understanding and application of quality management tools and concepts.
Course content
Course outline and key learning areas
Module 1
Organizational Impact of Quality
- Quality: Historical and modern perspectives
- Key principles of quality management
- The cost of poor quality
- Quality and customer satisfaction
- Organizational benefits of quality systems
Module 2
Quality Systems, Standards, and Process Control
- Overview of quality management systems
- ISO 9001: Structure and core elements
- Process approach and risk-based thinking
- Internal auditing and corrective actions
- Measuring process performance
Module 3
Tools for Quality Improvement
- Identifying and solving quality problems
- Root Cause Analysis (RCA)
- Introduction to quality tools
- Continuous improvement
- Sustaining quality through employee engagement
FAQ
Frequently asked questions
What does Principles of Quality Management (QP-001) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 18 - 22 May 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
This course is suitable for all employees involved in maintaining or improving quality, including operations staff, quality coordinators, process analysts, engineers, as well as managers and internal auditors., Target Competencies, Understanding quality concepts
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Amsterdam, Istanbul, Paris, Barcelona, Munich, Kuala lumpur, London, Vienna.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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