IIBA Endorsed Certificate in Key Performance Indicators (KPIs)

Key performance indicators (KPIs) are crucial business measures that inform decision-makers in the organization. Such information improves proactive performance monitoring and guarantees better business results. Participants in this course will learn the importance of measuring the right KPIs and how to choose those KPIs in a way that allows proactive decisions and satisfies critical stakeholders. This approach will ensure the longevity of success in organizations. The IIBA-endorsed certification is hands-on, allowing participants to experiment with KPIs from many business perspectives to ensure their KPI dictionary becomes more extensive and their ability to formulate and calculate strategic or operational KPIs is adequately developed. 

The course enables the participants to practice real-world analysis of KPIs through team-based workshops that use customized case studies, provoking the thought process for KPI development. 

By the end of the course, participants will be able to:

• Evaluate how effective KPIs enable the measurement of company performance in key results areas
• Calculate and analyze finance and client KPIs to manage a company outcome
• Design sets of KPIs to measure quality, processes, and sustainability as company enablers
• Analyze best practices of data collection and target setting for KPIs
• Establish a plan to implement a KPI project in a company 

All managers and senior professionals involved in influencing, formulating, or supporting the long-term planning and strategy of their department or organization. The course also benefits those responsible for linking, measuring, and improving the organization's performance, including strategy or performance management professionals, balanced scorecard managers, business unit and department managers, and business analysts.

• Strategy development
• Performance management
• Performance measurement 
• Change management
• Proactivity
• Drive for results