Conflict in the Workplace and Change Management: HR’s Role

Overview

Why Attend

• Gain practical strategies to manage and resolve workplace conflict effectively.
• Understand the critical role HR plays in facilitating change and maintaining a positive work environment.
• Develop skills to support organizational change initiatives while minimizing resistance.
• Enhance your ability to foster collaboration and constructive communication.
• Equip yourself to handle challenging employee relations scenarios confidently.

Course Methodology

• Interactive case studies and group discussions.
• Role-playing scenarios to practice conflict resolution.
• Expert-led presentations on change management frameworks.
• Practical exercises to apply learning to real-world situations.
• Peer feedback and collaborative problem-solving sessions.

Course Objectives

• Identify sources and types of workplace conflict.
• Apply effective conflict resolution techniques.
• Understand HR’s responsibilities in managing organizational change.
• Develop communication strategies to reduce resistance to change.
• Create action plans for supporting employees through transitions.

Target Audience

• HR professionals and managers.
• Team leaders and supervisors.
• Organizational development specialists.
• Employee relations officers.
• Anyone involved in change management or conflict resolution.

Target Competencies

• Conflict analysis and resolution.
• Change management planning.
• Communication and negotiation skills.
• Employee engagement during transitions.
• Mediation and facilitation abilities.